Returns & Exchanges

At Sports Basement, we want you to love your gear, which is why we offer a flexible return policy for Basementeers and non-members alike on most new, unused items. Whether you shopped online or in-store, our goal is to get you back to your outdoor adventures with the right equipment as quickly as possible.

Return Process

• 1.
  Gather Your Gear

  Ensure your items are in their original condition with tags attached and locate your proof of purchase or order number.

• 2.
  Choose Your Method

  Visit any of our retail locations for a free instant return, or access our online portal to generate a prepaid shipping label for mail-in returns.

• 3.
  Package and Ship

  Securely pack your items in the original box and drop them off at the designated carrier location if you are returning by mail.

• 4.
  Receive Your Refund

  Once we receive and inspect your items, we will issue a refund to your original payment method or provide store credit within 5-7 business days.