Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the return policy for used sports equipment?
We offer a 90-day satisfaction guarantee. If your gear doesn't perform to your expectations, you can return it for a full refund or exchange with proof of purchase.
Do you offer international shipping for heavy items?
Currently, we only ship within the continental United States. Heavy items like treadmills or weight benches may incur a specialized freight handling fee.
How can I track the delivery of my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
Are your products covered by a manufacturer's warranty?
Yes, all new equipment carries the full manufacturer's warranty. We can assist you with the claims process if you encounter any defects with your purchase.
Can I pick up my online order at a local store?
Absolutely. Select the 'In-Store Pickup' option at checkout to collect your items for free at any of our retail locations, usually within 2-4 hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.